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10 Tips for Building a Top-Notch Call Centre Team

10 Tips for Building a Top-Notch Call Centre Team

Team Building Putting together a group of individuals and moulding an effective team can be a tough task. Arema Key Account Managers have several years of experience, they have the ability to recognise and manage various personality types and more importantly...

Your Contact Centre: key elements to consider

Selecting the right contact centre can be a challenging process. There are over than 100,000 contact centres in the UK and if you are thinking of outsourcing there are a number of factors to consider and your decision will be influenced by a multitude of elements....