Tag Archives: agent support functionality

10 Tips for Building a Top-Notch Call Centre Team

James Purcell/ August 30, 2016

Team Building Putting together a group of individuals and moulding an effective team can be a tough task. Arema Key Account Managers have several years of experience, they have the ability to recognise and manage various personality types and more importantly understand the qualities that various people bring to the team. Planned activities outside of work allow employees to build new

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Your Contact Centre: key elements to consider

Silvia Planella/ January 7, 2013

Selecting the right contact centre can be a challenging process. There are over than 100,000 contact centres in the UK and if you are thinking of outsourcing there are a number of factors to consider and your decision will be influenced by a multitude of elements. Here are some of the key elements to consider: