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10 Tips for Building a Top-Notch Call Centre Team

10 Tips for Building a Top-Notch Call Centre Team

Team Building Putting together a group of individuals and moulding an effective team can be a tough task. Arema Key Account Managers have several years of experience, they have the ability to recognise and manage various personality types and more importantly...

How to evaluate a good customer care representative?

Good customer service starts with a positive attitude. If you answer the caller in a cheerful and chirpy manner then it becomes infectious. It is important to remember you are part of the front-line support staff and the first person your client speaks with when...