Tag Archives: agent evaluation

10 Tips for Building a Top-Notch Call Centre Team

James Purcell/ August 30, 2016

Team Building Putting together a group of individuals and moulding an effective team can be a tough task. Arema Key Account Managers have several years of experience, they have the ability to recognise and manage various personality types and more importantly understand the qualities that various people bring to the team. Planned activities outside of work allow employees to build new

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How to evaluate a good customer care representative?

Silvia Planella/ May 27, 2013

Good customer service starts with a positive attitude. If you answer the caller in a cheerful and chirpy manner then it becomes infectious. It is important to remember you are part of the front-line support staff and the first person your client speaks with when experiencing a problem. Your professionalism will dictate their impression of your company forever. Here are

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