Tag Archives: after hours support

Building you Brand, How Outsourcing Can Better Represent You

Evan Daly/ March 20, 2018

 Why Outsource? Building you Brand, How Outsourcing Can Better Represent You. A Suite of marketing activities fulfilled through a customer contact center can best represent you and your brand. At some point or other, companies must rely on the services of an outsourcing firm. Maintaining business efficiency can be challenging to your core operation. A BPO Solution allows you to

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What Customer Service Suits You Best ?

James Purcell/ November 2, 2015

Tailored Customer Service Present day customer support has a lot more to it than the standard 24 by 7 telephone answering service and office hours telephone answering service. At the moment there are a wide variety of options available to companies as well as live chat and email support channels. As a contact centre it is our job to make

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Case Study: County Council After hours Telephone Answering Service

Silvia Planella/ February 12, 2014

Arema Connect has been providing After Hours Emergency Telephone Support for numerous county and city councils since 2005. We offer tailor made solutions for each council, varying from long term contracts and short time seasonal cover such as The Christmas & New Year period. Weather conditions dictate the volume of calls we receive on a daily basis. Adverse weather such

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