Tag Archives: accreditations

ISO 9001:2008 Video

Silvia Planella/ June 26, 2017

Arema Connect ISO 9001:2008 Video Transcript: Arema Connect has been ISO 9001:2008 accredited since 2010. ISO 9001 contains eight keys principles: Customer focus and customer satisfaction, Leadership, Involvement of people, Process approach, System approach to management, Continual improvement, Factual approach to decision making, and Mutually beneficial supplier relationship. Arema Connect applies these 8 principles through the organization, contact centre services

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Arema Connect is in Achilles Supply-Line

Silvia Planella/ February 13, 2015

Arema Connect have been awarded access to the prestigious Achilles supply-line. We received our certificate earlier today and are thrilled to be a part of this global network. Achilles Supply-Line is the community for European utilities in the energy, port and postal, transport, oil and gas, and private sectors. The network includes 800 of the world’s largest companies and it increases our

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Big News! Call Management renews its Quality Accreditation

Call Management/ October 13, 2014

Call Management is delighted to announce that it has successfully renewed its ISO 9001:2008 certification this month. This award certifies our quality in the provision of Business Support Services, Market Research Services, and Contact Centre Services. To retain this certification we had to demonstrate that we are maintaining standards within the company in areas such as Quality Policy and Quality

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