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Our 5% in staff attrition levels

In the contact centre industry the biggest assets are the employees. Attrition and staff retention levels should contribute to your outsourcing partners performance levels. A contact centre with a low attrition rate and high staff retention rates would be ideal...

Arema Connect & Call Management 2013 Year Review

Arema Connect is based in Blackpool Cork and specialises in delivering Customer Relationship Management Solutions (CRM) to their ever expanding client base. We operate 24 hours per day all year round and all their operations are in their purpose built contact centre...