Phone, On-line & E-mail Market Research: Qualitative and Quantitative

Outbound Survey’s

Arema Connect have over 17 years experience in designing & implementing Market Research Surveys. Every project is unique and we will devise an action plan with deadlines prior to starting the campaign. We can provide you with detailed reports which list campaign activity. We can also provide you with a dedicated phone number that increases the contact rate per campaign.We offer a range of customer surveys and market research campaigns, tailor made to suit your needs:

Call Management provides these Market Research services: Product Information Surveys, Customer Satisfaction, Market Analysis, After Sales Customer, Competitor Research and Positioning, Buyer Trends Surveys and Mystery Shopping


Our trained and qualified team can assist you with tasks associated with market research, such as:

  • Market Research Questionnaire Design: we develop unique custom marketing research questionnaires for each project. Arema Connect works closely with clients to define the goals of the research, so the questions we ask focus on the specific decisions our clients need to make.
  • Sample selection: depending on the research objectives we will advise you on the best way to proceed: Census, representative sample, disproportionate sample or percentage sample and convenience sample or quota sample.
  • Questionnaire administration (e.g. postal, interview, web etc.): Phone Market Research, Face to Face Market Research, Postal Market Research and Online Market Research.
  • Data entry: we specialize in data entry management. We provide data cleansing service on a regular basis for several clients.
  • Data Analysis: we provide a full reporting service and present you with the Market Research findings.
Database Management team

Examples of our recent work include:

  • Customers’ Satisfaction after new car purchase
  • Buyers’ preferences on recycling/waste collection
  • Competitor Analysis to see whether a shop has a market in a specific area
  • Household survey before the launch of a new mortgage product
  • Consumer tastes- attitudes to products & product options