24/7 Call Centre

Do you Need customer care 24 hours, 7 days a week, 365 days every year? Arema Connect call centre can provide convenient dedicated or shared agents to answer your customer enquiries. You can ensure a consistent service is delivered to customers, without having to recruit a temp or deal with agencies.

Benefits of Using Arema’s 24/7 Call Centre service

  • You get a 24/7  team according to your requirements: dedicated team, shared team or a mix of both.
  • Incoming calls are handled as if it was your own employee.
  • You don’t have to deal with temping agencies or select and hire temporary staff.
  • You only pay for what you get. Shared team will be invoiced by calls received or by dedicated team on hourly rate.
  • Always open for your clients: 24/7 call centre
  • All calls logged on the system and accessible online with your unique password and username. You can download them on Excel.

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Arema Connect Contact Center and Call Center Services: Telephone Answering Service, E-mail Handling, Live Chat, Text services and Social Media

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How the 24/7 Call Centre Service Works

We will allocate a dedicated or shared Arema team to you. We start by asking you to brief us on your business. Then you simply divert your office or mobile phone calls to us and we take it from there, with no fuss and no additional effort required from you. Our call center team quickly gets to know your staff, your customers and how you like to work.

Our call handling technology automatically routes your incoming calls to your dedicated customer care line here at Arema Connect. The customer care team answers calls in your company’s name, using your preferred script, just as if she was your employee. They will capture and forward messages via email or SMS and route them to the correct member of staff. Or if you prefer, they can perform administrative task for you: log appointments, sale tickets, process payments…

Our Call Centre and Contact Centre, Market Research and Business Support Services are 9001 ISO accredited and our team has been awarded with the “Excellence Through People” accreditation.

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