Contact Centre Services

Arema Connect are 100% Irish owned and run. We are a Contact Centre that offers a wide array of multi-channel customer support that allow you to increase sales opportunities. All of our contact centre services are available 24 hours a day, 7 days a week:

Friendly Telephone Customer Care

Our Telephone Answering Call Center Service is available 365 days of the year. We are an ISO Accredited call center with full call recording and call reporting     functionality with packages tailored and personalized for your needs.

View Details »

Immediate Customer Support on your website

Reduce shopping cart abandonment whilst providing another channel for sales opportunities. With our Live Chat Support Contact Center Service your customers will be able to chat with one of our agents in real time.

View Details »

Support your Customers via E-mail

We aim to answer all e-mails in less than 1 hour. Arema Connect offers guaranteed 24 x 7 service delivery with a personal touch. From Retail to IT support, our flexible agents are experienced and will represent your company with professionalism.

View Details »

market research services: database management
SMS Alerts / Product Recall

Direct Message to your clients Mobile or Smart Phone

Inbound and outbound phone texts can be managed from our contact centre. We offer product recall facilities for FMCG companies and can also send a wide variety of promotional / info alert messages.

View Details »

Case Studies 

Our case studies will give insight into some of the campaigns we have undertaken and campaigns we are still carrying out. Here you will discover our approach to a wide variety of sectors, the services we provide, how we overcame challenges and the results. They demonstrate our experience and trustworthiness as an outsourcer.

the future of Contact Management whitepaper download Contact Centre