Services

Arema Connect is a 24/7 business solution outsourcing provider. Our services are divided into two main areas: Market Research Services, and Contact Centre Services .

Contact Centre Services

Arema Connect is 100% Irish owned, multi-channel contact centre. We have worked very hard over the last 16 years in developing our processes & procedures to become one of the leaders in our field. We tailor our customer support services to your industry-specific needs.

Market Research Services

Our bespoken Market research campaigns are customer driven.
Market Research services campaigns are treated as stand-alone projects and we will deliver a solution that is bespoke and tailored to your research requirements. Accuracy and transparency.

We offer a 360-degree view of the customer experience. At the same time, it’s completely fine to cherry-pick our services.

Telephone Answering Customer Service

Friendly Telephone Customer Care

Our Telephone Answering Call Center Service is available 365 days of the year. We are an ISO Accredited call center with full call recording and call reporting functionality with packages tailored and personalized for your needs.

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Live Chat Customer Support

Immediate Customer Service on your website

Reduce shopping cart abandonment whilst providing another channel for sales opportunities. With our Live Chat Support Contact Center Service your customers will be able to chat with one of our agents in real time.

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Email Handling Customer Service

Support your Customers via E-mail

We aim to answer all e-mails in less than 1 hour. Arema Connect offers guaranteed 24 x 7 service delivery with a personal touch. From Retail to IT support, our flexible agents are experienced and will represent your company with professionalism.

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Social Media Monitoring

24 by 7 Social Media monitoring service

This is an ideal service for companies whose time does not allow for the day to day up-keep of their social media duties. We respond to all your customer questions professionally and rapidly.

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Case Studies 

Our case studies will give insight into some of the campaigns we have undertaken and campaigns we are still carrying out. Here you will discover our approach to a wide variety of sectors, the services we provide, how we overcame challenges and the results. They demonstrate our experience and trustworthiness as an outsourcer.

Case Studies: Click here