Arema Connect is a 24/7 business solution outsourcing provider. Our services are divided into two main areas: Market Research Services, and Contact Centre Services .

Contact Centre Services

Arema Connect is 100% Irish owned, multi-channel contact centre. We have worked very hard over the last 16 years in developing our processes & procedures to become one of the leaders in our field. We tailor our customer support services to your industry-specific needs.

Market Research Services

Market Research services campaigns are treated as stand-alone projects and we will deliver a solution that is bespoke and tailored to your research requirements.

We offer a 360-degree view of the customer experience. At the same time, it’s completely fine to cherry-pick our services.

Telephone Answering
Customer Service

Friendly Telephone
Customer Care

Our Telephone Answering Call Center Service is available 365 days of the year. We are an ISO Accredited call center with full call recording and call reporting     functionality with packages tailored and personalized for your needs.

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Live Chat
Customer Support

Immediate Customer Service
on your website

Reduce shopping cart abandonment whilst providing another channel for sales opportunities. With our Live Chat Support Contact Center Service your customers will be able to chat with one of our agents in real time.

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SMS Alerts
Product Recall

Direct Message to your clients
Mobile or Smart Phone

Inbound and outbound phone texts can be managed from our contact centre. We offer product recall facilities for FMCG companies and can also send a wide variety of promotional / info alert messages.

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Email Handling
Customer Service

Support your Customers
via E-mail

We aim to answer all e-mails in less than 1 hour. Arema Connect offers guaranteed 24 x 7 service delivery with a personal touch. From Retail to IT support, our flexible agents are experienced and will represent your company with professionalism.

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Case Studies 

Our case studies will give insight into some of the campaigns we have undertaken and campaigns we are still carrying out. Here you will discover our approach to a wide variety of sectors, the services we provide, how we overcame challenges and the results. They demonstrate our experience and trustworthiness as an outsourcer.

Case Studies: Click here

the future of Contact Management whitepaper download Contact Centre

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