Effective ways to build rapport with customers

Silvia Planella/ May 4, 2017

Building rapport over the phone with customers can be difficult. An experienced customer service agent knows it’s all about your tone of voice, having a genuine interest in a customer query and empathising with the customer. Here are some tips to increase customer satisfaction levels. Smile Research indicated that customers can differentiate between different vocal intonations. Smiling affects how you

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Arema Connect’s Alzheimer’s Tea Day

Silvia Planella/ May 2, 2017

Arema Connect’s Alzheimer’s Tea Day May the 4th is Alzheimer’s Tea Day and Arema Connect is hosting its own Tea Party on the 5th of May to support this worthy cause. On a yearly basis, our team takes part in the national event organised by The Alzheimer Society of Ireland. Last year Alzheimer’s Tea Day raised €470,000 and we are

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Summer Holiday Case Study: – We provided peace of mind to CEO’s in SME businesses with our Telephone Answering Service

Silvia Planella/ April 28, 2017

The summer months can be a challenge for businesses as staff take their summer holidays. Arema Connect has a range of contact centre services that may offer the solution for your summer holiday needs. Several years ago, a leading retail and food service wholesaler outsourced their Telephone Answering requirements during their employee’s summer leave. We initially took messages for them

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Arema Connect, certified to ISO 9001:2008 for 2017

Silvia Planella/ April 21, 2017

Arema Connect has once again been awarded the ISO 9001:2008 Certification for 2017. Arema Connect’s operational focus has always been on delivering high-quality services. In 2010, we were first awarded the ISO 9001:2008 accreditation. Our organisation has always focused on quality as a key driver in retaining and attracting new clients. This international award was the next logical step for

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Arema Connect Staff Awards 2016 and Quiz Night

Silvia Planella/ April 7, 2017

Last Friday the office was ablaze with good cheer and the Friday feeling was evident more so than a typical Happy Friday! On Friday the 31st March 2017 at 8 p.m. Arema Connect had its annual staff awards and quiz night party in Larry Tompkins Pub in Cork City. The Arema Connect Staff Awards 2016 The Arema Connect Staff Awards

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Attending the Zero Day Conference in Dublin

Silvia Planella/ March 9, 2017

General Data Protection Regulations (GDPR) the deadline is approaching, 25th May 2018. Pat Keogh, Arema Connect CEO, attended on the 7th of March 2017 the Zero Day Conference (www.zerodaycon.com). This event, hosted by Smarttech, was held at the National Convention Centre in Dublin (Ireland) and brought together keynote speakers including national and international representatives from IBM, the FBI, Abtran, Fexco,

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Outsourcing in 2017? Industry predictions

Silvia Planella/ January 13, 2017

If you are planning to outsource in 2017, take into account our three main predictions: The outsourcing sector is dynamic in that it evolves with time to match industry developments. Additionally, outsourcing strategies are constantly adapting to deliver the most affordable and efficient services. We evaluate changes in the customer service sector and outsourcing trends in customer-centric businesses on a

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