New Contract: A New Safety Device For Parents and Carers

James Purcell/ February 15, 2016

Customer Support for the Retail Sector Our new client is an Irish company that sells an intriguing safety device for parents and the elderly. It is a watch at first glimpse but it is also a phone and SOS GPS Location Device. It can hold two-way voice calls, it is water resistant and the battery usage is low. The device works by pairing to

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The 3 Stages of Pharmacovigilance in a Call Centre

James Purcell/ February 8, 2016

Pharmacovigilance Reporting in a Call Centre The pharmaceutical sector is growing rapidly and the number of drugs being introduced to the market is increasing continuously. This, in turn, has increased the number of adverse drug events that need to be reported. The global pharmacovigilance market is estimated to reach a market value of $5,008.2 million in 2019 and the impact of

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New Contract: Property Management

James Purcell/ February 1, 2016

Property Management Emergency Line The first month of 2016 is over and Arema Connects have acquired a new Property Management contract to join our ever growing list of Property Management companies. We have offered turnkey solutions for property management companies for 17 years and are extremely familiar with the sector. Overview Our new property management company manages properties in Dublin, Meath, Cavan, Wicklow, Longford,

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Email Customer Service

James Purcell/ January 25, 2016

4 Tips for Delivering Top Class Email Customer Service in a Call Centre We at Arema Connect have experience in handling email customer support for a wide range of companies, some of which include IT support, product quality, retail and tourism. Our knowledge in this area of customer service has taught us that every email counts and they are becoming increasingly more popular. This is

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Top Trends For Call Centre’s in 2016

James Purcell/ January 11, 2016

What Customer Service providers should expect in 2016 As we leave one year and enter into another we must look forward and identify developing trends in our field. Contact centres are shaped and moulded by customers, technology, the financial climate, sector changes, social media and more. These factors mean that call centres need to continuously evolve and you can do this by identifying

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A Call Centre Year Review

James Purcell/ January 4, 2016

Recognising Trends in Customer Service First of all, we at Arema Connect would like to say happy new year! 2015 was a busy year with new clients joining our team and existing clients expanding. It was a relativity standard year, our tourism clients where at their busiest during the summer months and the retail sector built up to an expected

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5 Ways to Handle Angry Customers

James Purcell/ December 29, 2015

Call Centre Techniques to Resolve Difficult Situations Arema Connect takes calls for a number of different companies, from Property Management businesses to Christmas tree companies. Over the holiday season, stress levels can reach boiling point and call centre agents have to be prepared for this. More often than not customers simply have to be reassured that their problem is being

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Arema Connect Awards 2015

James Purcell/ December 21, 2015

Acknowledging a Wonderful Year Last weekend we at Arema Connect held our annual internal awards ceremony in the Sextant bar in Cork City. It was a festive night with great food and plenty of conversation. It has long been a tradition of ours to recognise staff members who have had an exceptional year and let them know that we acknowledge

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Arema Connect Christmas Party

James Purcell/ December 11, 2015

Secret Santa and a Team Night Out It’s that time of year again when we at Arema Connect don our Christmas jumpers and engage in a number of traditional festivities. Tomorrow is our staff night out and everyone is looking forward to a relaxing evening. It is important to have these occasions to celebrate with friends and co-workers. It builds

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