Product Recall: Case Study

Silvia Planella/ November 13, 2017

A recall is by nature unexpected. Shops must be quickly provided with an update. Additionally, most companies are not setup to handle sudden spike in customer activity. That’s where Arema can help. We can quickly mobilize a product recall team to provide you with the extra resources you need when you need them. View details » Contact us Your feedback

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Exporting with Arema Connect Support

Silvia Planella/ November 7, 2017

Arema Connect has been helping businesses export their products and services since 2005. Our availability and the services we provide gives our clients an advantage when selling their products and services to international markets. We don’t only help Irish companies to export to USA and Australia; we also help American and Australian companies to export to Europe. This blog is

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Arema Connect Halloween Party 2017

Silvia Planella/ October 31, 2017

We started having Halloween Parties back in 2013. Get-togethers such as Halloween parties are part of our staff engagement and team building strategies. They provide an opportunity to boost camaraderie between colleagues and improve the cohesion of new and existing teams. The whole idea was to give our staff’s kids a better idea of what their parents got up to

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What do we do? ‘Solving problems’ since 2001

Silvia Planella/ October 23, 2017

Recently, at Arema Connect we conducted an employee survey to better understand their perspective on working with us. One of the questions asked was ‘Define briefly what do we do’. We collected over 40 responses. Typical answers included key terms as ’24 by 7 call centre’, ‘contact centre for multiple companies’, ‘telephone answering service’, and ‘receptionist services’. Clearly, there was

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How can we use the SPIN Selling model in customer support calls?

Silvia Planella/ October 18, 2017

Even when you don’t make sales calls, you are always selling your brand There is no denying that the customer’s experience can impact your sales revenue. Each time that a client talks with a member of your team, they are unconsciously evaluating your company and their relationship with it. That’s why sales techniques are always positively valued by employers in all

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How Do We Forecast How Many Contact Centre Agents You Need?

Silvia Planella/ October 11, 2017

Arema Connect have different staffing & pricing models depending on our clients current and future positioning. We are fully aware that requirements change over the time including seasonality, specific sales/ marketing campaigns and stages of your business growth. That’s why we pride ourselves on providing flexible models that work for you and your company. We aim to grow in partnership

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National Jobs Week: Cork Job Fair 2017

Silvia Planella/ October 3, 2017

Arema Connect participation in the National Jobs Week 2017  Author: Clothilde Woutisseth On the 28th of September, the Department of Employment Affairs and Social Protection co-hosted the Job Fair with the CCMA (Customer Contact Managers Association). This Recruitment Day was specifically tailored towards the customer service industry. Arema Connect is actively recruiting for one of our bigger clients. On the day, Katherine

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Who is who in a quality-focus contact centre?

Silvia Planella/ September 25, 2017

Independently if you have an in-house call centre or you are outsourcing your customer service function, quality is a key factor to consider. There are different ways to ensure quality. Solutions range from training to monitoring KPS and relevant metrics. Applying all of them will improve the quality of the service and overall customer satisfaction. At Arema Connect, we believe

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Arema Connect employees’ night out

Silvia Planella/ September 18, 2017

Last Friday our team enjoyed an amazing night out. Our business can be very seasonal and one of our main clients have a major surge in activity during July, August & and beginning of September. It was an ideal opportunity to reward the team before our next major push which will be the Christmas market. One of our largest clients

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