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Live Chat Service

Your Customers value your instant response and demand quick actions. Our live chat service allows you a dedicated support for your website buyers. Use one of our dedicated representatives to engage with your customers. We can manage customer issues or use live chat to help close sales and improve shopping cart abandonment.

Increase Sales

Query Resolution

N

Market Expansion

N

Engagement

N

Customer Loyalty & Service

N

Cost effective solution

N

Increase customer satisfaction

N

Interactive

Live Chat Service Benefits

Having Customers engaged with an agent, someone on your behalf that can help resolve queries in real time. Instead of having customers abandoning your service live chat boosts loyalty and service. Benefits to your bottom line of your business with cost benefit advantage with customers coming back to your service.  Having structures in place, your customers will have the reference and quick service response to the many questions they have. High customer satisfaction leads to an increase in your product and service sales.

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The benefits of live chat service include:

  • Interactive
    With Live Chat, you can maintain a constant presence on your website 24 hours a day. You can build relationships with exisiting and potential customers.
  • Live Convenience
    With an agent always on and connected, your customers and audiences have the convenience of the Live Chat service which offers a speedy response without the need for them to phone or email.
  • Cost Benefit
    Live chat is a way for you to achieve increased sales and purchases. Your Customers will have the ease of contacting you 24 / 7, while giving them the confidence of interacting with an agent.
  • Global Presence
    Having a live chat service for your business allows you to reach both your national and international audience, which provides for an interactive tailored experience.
  • Relationship & Rapport
    Providing the Live Chat service develops and grows the viability of your customers. While reducing the demands on your telephone answering service – while delivering an engaging and effective platform for your customers.
  • Omni-channel
    We can integrate our Live Chat response platform across your suite of services; Telephone, Email or SMS text messaging. The experience allows for the best customer experience .

24 by 7

365 days

0

Scalable

How Arema Connects Live Chat Support Service Works

First, we allocate a dedicated Account Manager to your business. We then meet with you to understand the products and services you sell and the typical profile of your web visitors. We develop a list of frequently asked questions (FAQ) and the appropriate response to help our staff handle the initial conversations. Next, we connect our Live Chat service (LiveHelpNow) to your website so we can monitor and chat with visitors to your website.

Keeping up-to-date with the speedy service demands of today’s purchaser is the reason having live chat as a portal of customer service is more relevant now than it has ever been. Having the link on your website is visually appealing and fits into the business world we currently reside in. The reason you should strongly consider live chat is that it most resembles how we connect with each other electronically today and it is the familiarity factor that makes customer service more attractive to people.

Areas of interest:

Market Research