Arema Connect is a 24 / 7 Outsourcing Solutions Provider specialising in Customer Care and Market Research services since 2001.
How can we help you in Ireland?
|Learn more about the Irish Market
Market Analysis and desk research to analyse your business and market environment
|Quality customer care support
Provide a high quality customer care support service by Outsourcing to contact centre professionals.
|Review the performance of your staff
Perform mystery shopping exercises to analyse your staff performance, improve training and sales processes.
|Reduce your cost
Improve your cash flow by outsourcing your customer care requirements and reduce in-house costs.
|Customer Satisfaction Surveys
Feedback from your loyal customers on their experience, get positive feedback to support your business plans.
|International Customers (24 by & Support)
Commission a 24 by 7 contact centre to provide ‘Frontline support’.
|Analyse your competitors
Discover what your competitors are doing, pricing strategy, product offerings, after sales support processes.
|Provide multi-channel points of contact
Phone, e-mail, live chat, social media, apps, etc.
An analysis and evaluation of a proposed project to determine likely success rate
|Support your marketing campaigns
Measure success rates per campaign by setting up dedicated phone numbers & e-mail addresses so that your marketing efforts are quantifiable.
Why choose us?
- Irish indigenous company
- Irish customer care for Irish clients
- Over 16 years of experience
- 9001 ISO and Excellence through People Certified
- Market Research with an in-house contact centre
- Multi-channel Contact Centre with market research facilities
- Open 24/7 365 days of the year.
- Experience in your sector (check our case studies)