Irish Market Support: Market Research and Contact Centre

Arema Connect is a 24 / 7 Outsourcing Solutions Provider specialising in Customer Care and Market Research services since 2001.

How can we help you in Ireland?

Market Research

Contact Centre

Learn more about the Irish Market
Market Analysis and desk research to analyse your business and market environment
Quality customer care support
Provide a high quality customer care support service by Outsourcing to contact centre professionals.
Review the performance of your staff
Perform mystery shopping exercises to analyse your staff performance, improve training and sales processes.
Reduce your cost
Improve your cash flow by outsourcing your customer care requirements and reduce in-house costs.
Customer Satisfaction Surveys
Feedback from your loyal customers on their experience, get positive feedback to support your business plans.
International Customers (24 by & Support)
Commission a 24 by 7 contact centre to provide ‘Frontline support’.
Analyse your competitors
Discover what your competitors are doing, pricing strategy, product offerings, after sales support processes.
Provide multi-channel points of contact
Phone, e-mail, live chat, social media, apps, etc.
Feasibility Studies
An analysis and evaluation of a proposed project to determine likely success rate
Support your marketing campaigns
Measure success rates per campaign by setting up dedicated phone numbers & e-mail addresses so that your marketing efforts are quantifiable.

 

Why choose us?

  • Irish indigenous company
  • Irish customer care for Irish clients
  • Over 16 years of experience
  • 9001 ISO and Excellence through People Certified
  • Market Research with an in-house contact centre
  • Multi-channel Contact Centre with market research facilities
  • Open 24/7 365 days of the year.
  • Experience in your sector (check our case studies)

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