How to support your customers using mobile apps?

Call Management/ May 20, 2014

  “60% Internet users who will opt for mobile customer service applications as their first option, by 2015.” Source: Gartner, Predicts 2014: Customer Support and the Engaged Enterprise.   Every day million of business are developing apps to support their customers, help them to buy product easier and increase their brand awareness.   Are you planning to develop an app

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The present and future of the Contact Centre

Call Management/ April 23, 2014

Contact Centre: The Present Most contact centres today are offering Multi Channel Support which includes Telephone Answering Service, e-mail handling, live chat, and social media support and text message management.

How to integrate Market Research & Contact Centre Services?

Call Management/ April 14, 2014

Market Research is defined as the action or activity of gathering information about consumers’ needs and preferences. On the other hand, Contact Centres gather information about consumers’ needs and preferences all the time. Business that align their contact centre team with their market research requirements can collect valuable data on an on-going basis.

Case Study: Ticket Sales Line

Silvia Planella/ January 6, 2014

Our client Our client is operating in the domestic market (Ireland) and internationally. They operate exclusively in the Sporting Event Management Arena. They currently have over 1 million members worldwide.   Project Overview – What Arema Connect do for our client At Arema Connect we provide