How can we use the SPIN Selling model in customer support calls?

Silvia Planella/ October 18, 2017

Even when you don’t make sales calls, you are always selling your brand There is no denying that the customer’s experience can impact your sales revenue. Each time that a client talks with a member of your team, they are unconsciously evaluating your company and their relationship with it. That’s why sales techniques are always positively valued by employers in all

Read More

How Do We Forecast How Many Contact Centre Agents You Need?

Silvia Planella/ October 11, 2017

Arema Connect have different staffing & pricing models depending on our clients current and future positioning. We are fully aware that requirements change over the time including seasonality, specific sales/ marketing campaigns and stages of your business growth. That’s why we pride ourselves on providing flexible models that work for you and your company. We aim to grow in partnership

Read More

National Jobs Week: Cork Job Fair 2017

Silvia Planella/ October 3, 2017

Arema Connect participation in the National Jobs Week 2017  Author: Clothilde Woutisseth On the 28th of September, the Department of Employment Affairs and Social Protection co-hosted the Job Fair with the CCMA (Customer Contact Managers Association). This Recruitment Day was specifically tailored towards the customer service industry. Arema Connect is actively recruiting for one of our bigger clients. On the day, Katherine

Read More

Who is who in a quality-focus contact centre?

Silvia Planella/ September 25, 2017

Independently if you have an in-house call centre or you are outsourcing your customer service function, quality is a key factor to consider. There are different ways to ensure quality. Solutions range from training to monitoring KPS and relevant metrics. Applying all of them will improve the quality of the service and overall customer satisfaction. At Arema Connect, we believe

Read More

Arema Connect employees’ night out

Silvia Planella/ September 18, 2017

Last Friday our team enjoyed an amazing night out. Our business can be very seasonal and one of our main clients have a major surge in activity during July, August & and beginning of September. It was an ideal opportunity to reward the team before our next major push which will be the Christmas market. One of our largest clients

Read More

Pat Keogh presentation in Retail In Ireland Live

Silvia Planella/ September 13, 2017

City West Hotel (Dublin) hosted the Retail In Ireland Live event on the 13th of September. This event, co-located with the 4th Annual Food and Drink Conference and Exhibition, brought together over 200 speakers and over 1,000 leading retailers from sectors such as grocery, department stores, electronics, DIY, wholesaling and more. It is the leading retail conference & exhibition in Ireland. Pat Keogh, Arema Connect’ Managing Director, took part in

Read More

Recruitment Announcement (Christmas 2017)

Silvia Planella/ September 7, 2017

Business Outsourcing in Ireland is a strong growth industry and we are proud to be contributing to that success.  We are delighted to announce that we are currently recruiting up to 70 people for our contact centre based in Cork Ireland. Be part of our team! Job title: Customer Support Agents (Christmas Tree Company – no cold calling or outbound sales purely

Read More

Travel Industry: How to increase your sales and net profit?

Silvia Planella/ August 26, 2017

Net profit is the true measure of any organisation, as the saying goes profit is sanity, volume is vanity In order to increase the bottom line profit figures in the tour operations sector you must have a multiple sales channels and you must forensically analyse the contribution from each distribution channel. In the travel industry, there are two main distribution

Read More