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Contact Centre Fundraising – Wear Red Day

Contact Centre Fundraising – Wear Red Day

Contact Centre fundraising is becoming more popular. Many organisations are starting to give back to society and raise funds for many worthy causes. Recently, we came across the Kiss Good to MS Campaign and we wanted to get involved. What is MS? Multiple Sclerosis is...
First Call Resolution: why and how to achieve it?

First Call Resolution: why and how to achieve it?

First Call Resolution is a key metric in the contact centre industry, and it is an important element of customer relationship management (CRM). Any customer dreams with first call resolution. For them, it means that with 1 unique phone call, the solution is provided...