Case Study – Tourist Industry – Outsourcing BPO

Evan Daly/ February 20, 2018

Client Our client, the agency responsible for the promotion and development of tourism services for the Island of Ireland. The authority has two brands with various marketing activities at home and abroad. They have engaged Arema Connect in Outsourcing of their key activities. Their Primary brand – is to fulfil the actual core activities of the agency such as providing

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The value of training and how this impacts on delivering a high quality service

Katie Murphy/ February 12, 2018

Training plays a huge part in providing both a high-quality service and ensuring each client’s individual needs are fulfilled. Arema Connect currently employs 47 employees, who are well aware of this. Correct learning and professional development strategies are an indispensable way to keep the organisation competitive in constantly changing markets.My name is Katie Murphy and I am a marketing student at Cork

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Key Considerations and Trends for the Future of Call Centers

Evan Daly/ February 8, 2018

Introduction In the latest report by the CCMA and Deloitte future trends were highlighted. Areas which were focused on included talent development and progression within the Call Center, BPO industry Key Trends included; The Industry & Challenges Skilled Employees and Languages Back to Basics Work for Reward Changing Roles Seeds of Change and Harvesting Talent Costs and Benefits The Industry

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GDPR Crios Group Workshop

Evan Daly/ January 31, 2018

The Crios Group held a General Data Protection Regulation Workshop was held last Wednesday 30th January in Enterprise Ireland Regional Office. Arema Connect representatives attended the Conference organised in conjunction with Crios Group members. Events attendees included Nuala Keogh (Financial Director), Silvia Planella (Marketing Director), Blessing Kumi and Melanie O’Driscoll (CIT interns). In this blog, we describe the event and summarise

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How a Call Centre can help you in your GDPR efforts?

Silvia Planella/ December 19, 2017

May 2018 is fast approaching and a number of existing clients and potential clients are contacting us to ask for our support in implementing their GDPR efforts. The interest in GDPR is quickly increasing as we near this deadline. Google trends showcase a higher number of search-related enquiries in the last quarter of 2017. We believe this trend will just

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Employee Survey 2017: Working together, growing together

Silvia Planella/ November 30, 2017

The frontline team in any organisation are an integral component and their feedback is vitally important. They are your eyes and ears of the organisation and can give you valuable feedback on aspects of your business that may be overlooked. Employee satisfaction surveys enable staff members to voice their opinion on a wide spectrum of activities that may impact on

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Case Study: Pharmaceutical Database Management (cleaning and updating contact information)

Silvia Planella/ November 29, 2017

Background: Clients description Our client is an American biopharmaceutical company that discovers, develops and commercializes therapeutics. For many years since the company was founded, the company concentrated primarily on antiviral drugs used in the treatment of HIV, hepatitis B, hepatitis C, and influenza. They seek to develop products that represent advancements by offering enhanced modes of delivery, more convenient treatment

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Attending the Zero Day Conference in Dublin

Silvia Planella/ March 9, 2017

General Data Protection Regulations (GDPR) the deadline is approaching, 25th May 2018. Pat Keogh, Arema Connect CEO, attended on the 7th of March 2017 the Zero Day Conference (www.zerodaycon.com). This event, hosted by Smarttech, was held at the National Convention Centre in Dublin (Ireland) and brought together keynote speakers including national and international representatives from IBM, the FBI, Abtran, Fexco,

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