How a Call Centre can help you in your GDPR efforts?

Silvia Planella/ December 19, 2017

May 2018 is fast approaching and a number of existing clients and potential clients are contacting us to ask for our support in implementing their GDPR efforts. The interest in GDPR is quickly increasing as we near this deadline. Google trends showcase a higher number of search-related enquiries in the last quarter of 2017. We believe this trend will just

Read More

Employee Survey 2017: Working together, growing together

Silvia Planella/ November 30, 2017

The frontline team in any organisation are an integral component and their feedback is vitally important. They are your eyes and ears of the organisation and can give you valuable feedback on aspects of your business that may be overlooked. Employee satisfaction surveys enable staff members to voice their opinion on a wide spectrum of activities that may impact on

Read More

Case Study: Pharmaceutical Database Management (cleaning and updating contact information)

Silvia Planella/ November 29, 2017

Background: Clients description Our client is an American biopharmaceutical company that discovers, develops and commercializes therapeutics. For many years since the company was founded, the company concentrated primarily on antiviral drugs used in the treatment of HIV, hepatitis B, hepatitis C, and influenza. They seek to develop products that represent advancements by offering enhanced modes of delivery, more convenient treatment

Read More

Attending the Zero Day Conference in Dublin

Silvia Planella/ March 9, 2017

General Data Protection Regulations (GDPR) the deadline is approaching, 25th May 2018. Pat Keogh, Arema Connect CEO, attended on the 7th of March 2017 the Zero Day Conference (www.zerodaycon.com). This event, hosted by Smarttech, was held at the National Convention Centre in Dublin (Ireland) and brought together keynote speakers including national and international representatives from IBM, the FBI, Abtran, Fexco,

Read More

New Contract: ‘Answering Telephones and E-mails for New Promotional Campaign’

Silvia Planella/ July 2, 2015

Arema Connect were recently awarded a Customer Information 24 by 7 Service to support a new Marketing Campaign by telephone and e-mail.   Our client is selling its products in Ireland and North of Ireland through an extensive retail network. Each buyer receives a promotional code on the products’ packaging that allows them to enter in a fantastic competition.  

Read More

Call Management to Arema Connect: From Orange to Blue

Call Management/ February 9, 2015

Call Management are delighted to announce that we are making the long awaited move to Arema Connect. We have been operating side by side with Arema Connect for the last 2 years and believe now is the right time to make a permanent move to Arema Connect. Call Management has evolved over the years and we now offer a more diverse range

Read More

Call Management internal awards 2014 – The winners are…

Call Management/ December 29, 2014

On the 19th of December, Call Management held our internal Call Centre awards at Clancy’s restaurant in Cork. We had a 3-course meal which was enjoyed by all. It was a great night and spirits were high as previously that day the Secret Santa gifts were given out to all the participants. Our agents also decided to all deck themselves

Read More

A Call Centre Year Review

Call Management/ December 23, 2014

This year has been a busy one for call centres. The retail industry has picked up and customers are contacting with more ease and frequency than ever before. Our phones have been hopping and our live chats have been dinging but we would have it no other way. As we prepare for our Christmas party, it is time to reflect

Read More