Attending the Zero Day Conference in Dublin

Silvia Planella/ March 9, 2017

General Data Protection Regulations (GDPR) the deadline is approaching, 25th May 2018. Pat Keogh, Arema Connect CEO, attended on the 7th of March 2017 the Zero Day Conference (www.zerodaycon.com). This event, hosted by Smarttech, was held at the National Convention Centre in Dublin (Ireland) and brought together keynote speakers including national and international representatives from IBM, the FBI, Abtran, Fexco,

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New Contract: ‘Answering Telephones and E-mails for New Promotional Campaign’

Silvia Planella/ July 2, 2015

Arema Connect were recently awarded a Customer Information 24 by 7 Service to support a new Marketing Campaign by telephone and e-mail.   Our client is selling its products in Ireland and North of Ireland through an extensive retail network. Each buyer receives a promotional code on the products’ packaging that allows them to enter in a fantastic competition.  

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Call Management to Arema Connect: From Orange to Blue

Call Management/ February 9, 2015

Call Management are delighted to announce that we are making the long awaited move to Arema Connect. We have been operating side by side with Arema Connect for the last 2 years and believe now is the right time to make a permanent move to Arema Connect. Call Management has evolved over the years and we now offer a more diverse range

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Call Management internal awards 2014 – The winners are…

Call Management/ December 29, 2014

On the 19th of December Call Management held our internal Call Centre awards at Clancy’s restaurant in Cork. We had a 3 course meal which was enjoyed by all. It was a great night and spirits were high as previously that day the Secret Santa gifts where given out to all the participants. Our agents also decided to all deck

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A Call Centre Year Review

Call Management/ December 23, 2014

This year has been a busy one for call centres. The retail industry has picked up and customers are contacting with more ease and frequency than ever before. Our phones have been hopping and our live chats have been dinging but we would have it no other way. As we prepare for our Christmas party, it is time to reflect

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Call Management internal awards 2014

Call Management/ December 15, 2014

And the Winner is … It’s that time of year again when we will be staging our internal call centre awards ceremony. Earlier in December a leaflet was sent out to everyone in the office. On this leaflet they could vote for the “Happy Camper” of the office (the person who is always smiling and in good spirits), the “Most

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How retailers can become customer-centric

Call Management/ December 9, 2014

Present day customers are interested in personalised experiences with customer service. They are looking for more ways to buy and more channels to contact customer support. Retailers must embrace an Omni-channel approach with regards to customer interactions. “Omni-channel environments where customers can shop online and offline at the same retailer are

Retailers Recognize the Importance of Promotions and Vouchers this Christmas

Call Management/ November 21, 2014

Promotions trigger both in-store and online purchases. Here are some figures according to a survey carried out by http://www.retailmenot.com/. The findings found that 7 in 10 customers (68%) surveyed, believe that digital coupons have a positive impact on a retailer’s brand, and 68% stated that coupons generate loyalty. Of the consumers surveyed, 64% said a digital promotion or a coupon

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CCMA Awards 2014: Highly Commended

Call Management/ November 17, 2014

The annual call centre awards took place last Saturday 15th November 2014 in Dublin. This event is held annually by the Contact Centre Management Association (ccma.ie). Their primary aim is to promote and give recognition to the contact centre management profession; to actively promote continuous professional development of contact centre professionals; to provide a forum for knowledge sharing and networking across

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