Property Management Call Center Support

Christmas Property Management Support

24 / 7 Emergency Call Handling

16 years experience in delivering a ‘Bespoke Solution’ for Property Management companies.
  • The service can be tailored to your needs
  • All calls received during the Christmas period will be answered in your company name
  • We will follow the procedure as outlined by you
  • We handle the call as per your instructions (urgent & non-urgent calls)
  • Our agents will take the necessary steps required when a plumber, locksmith etc is needed, day or night
  • Our frontline team will liaise with the resident and keep them up to date on what action was taken
  • Every aspect of the journey is e-mailed to head office with follow up recommendations

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Property Management Call Center Support Benefits

Close the door this Christmas and enjoy the festivities without the added stress of being on call & dealing with Out of Hours Emergency & Non Urgent Calls.
Complete Turnkey Support from an Experienced Specialist Outsourcer

  • Open for business throughout the holiday season including Christmas day
  • All calls are recorded for quality & transparency purposes
  • Emergency calls escalated to your designated contractor (electrician, gates, alarm contractor)
  • Your Property Management Team has real time access to your calls through our secure online portal
  • 24/7 Property Management Call Handling Emergency Support
  • Enjoy this Christmas Holiday Season in the knowledge that your residents are in safe hands.
Property Management Call Center Christmas Agent

Property Management Call Center open 24/7

Quick set up, Property Management Emergency Support

The service can be tailored to your needs, a complete turnkey solution or a call handling service…
Property Management Call Center Service, we may need the following:

  • List of complexes & addresses
  • Apartment owner details
  • Tenant contact details
  • Contractors for each complex (alarms, lifts and refuse among others)
  • Property manager for each complex
  • Emergency procedures
  • Access to your customer database

Why Arema Connect this Christmas?

Our call center provides many clients with Business Holiday Cover services throughout the Christmas Holiday season including Christmas Day and Bank holidays. Our Call Center has:

  • Experience: 16 years’ experience in providing customer focused Property Management Support
  • Industry Knowledge: We are currently working with some of the largest PM companies in Ireland
  • Accountability: All our calls are recorded both inbound & outbound
  • Infrastructure: IT resources to send e-mails and text messages to your team with callers’ information
  • Realtime Access: Online access to our call logging software
  • Professional Staff: Experienced Agents knowledgeable on our clients’ service level expectations.
  • Low staff attrition levels: with our management team working right through the holiday period
  • Reporting: Complete transparency with call volume activity reports as standard
Property Management call Center Agent