Customer Support Call Center
Boost sales, satisfy customers and have a profitable Christmas.
Prepare for this Holiday Season by outsourcing customer service to a reputable and trustworthy call center.
Plan ahead this Christmas by ensuring all your customers are responded to efficiently, professionally and given a personal touch. Arema Connect have 16 years’ experience in dealing with large volumes of interactions at various times of the year including the Christmas period. We operate at office hours, afterhours and 24/7 including Christmas day and Bank Holidays.
Customer Support Call Center Benefits
Outsourcing your Customer Support to a reliable call center will boost your business productivity and improve the information provided to clients during all the sales process including initial enquiries and post sales questions.
- Be open Office hours, Afterhours and 24/7
- Boost sales by creating satisfied customers
- Create repeat business and a loyal custom base
- Outsourcing is cost effective – only pay for what you get
- Service integrated with your own software
- Multi-channel support including telephone, live chat and email
- Tailor made service including message taking service, sales line, customer care, booking line…
- Enjoy this Christmas Holiday Season providing a outstanding customers’ experience and boost your sales
Quick set up, no hassle, open for business
Outsourcing your Customer Support this Christmas is fast, convenient and effective. Allow us to support your in-house team by providing excellent call center facilities, technology and experienced agents. Our vast experience in a multitude of sectors (retail, property management, Ecommerce and more) mean that there will be minimal downtime. Our customer service agents will…
- Answer in your business name
- Follow your processes and procedures
- Capture caller’s information and messages
- Provide Sales Information
- Sale Services and Products over the phone
- Use up-selling techniques to increase your sales
- Support customers after their purchase
- Manage refunds, if required
- Will escalate/transfer calls in adherence to your policies and procedures
- Are monitored using KPI’s regarding call quality and first call resolution
…and all this information can be recorded in your case management software or in our call logging software.
Why Arema Connect this Christmas?
We have a proven track record as a trustworthy call center that provide bespoke customer support over a wide array of business sectors with multi-channel facilities. We are target driven when it comes to providing world class support to your customers. Our services have helped companies not only over Christmas but all year round. We have had and still retain great working relationships with our clients due to the great lines of communication we maintain with our clients. Arema Connect Call Center gives you:
- 16 years experience in customer support
- An ISO 9000 accredited call center
- A company with a low attrition rate allowing for great experience in the office
- A dedicated team
- A dedicated point of contact between both companies
- Multi-channel customer support Live Chat, E-mail, Telephone Answering, Outbound Telephone Services and more..
- The facilities to integrate our software systems with yours
- A secure software system compliant with data regulations
- All calls recorded for monitoring purposes
- Experienced Agents knowledgeable on our clients’ service level expectations.
- Great staff harmony