Business Holiday Cover
Enjoy the Christmas Holiday Season with confidence… your customers will still receive world class customer support.
Have you got a Strategic Plan in place for the Christmas Holidays? Everyone deserves a holiday, especially at Christmas time. Have you considered ‘Outsourcing’ as a tool to compliment your in-house team. Arema Connect can support your customer service requirements with a multi-channel customer support service (phone, e-mail and/or webchat) when your core staff are on holidays.
Business Holiday Cover Benefits
By outsourcing to our call center this Christmas you can gain a competitive advantage. Deliver a bespoke 24 / 7 customer support service whether it is sales, product information or customer support queries. Outsourcing Business Holiday Cover this Christmas to our Call Center has multiple advantages:
- Open for business throughout the holiday season including Christmas day
- Receptionist Cover available
- Important Calls escalated to your on-call staff
- Real time access to your calls through our secure online system
- 24/7 availability
- Tailor made service including message taking service, sales line, customer care, booking line…
- Enjoy this Christmas Holiday Season without impacting your customers’ experience
Quick set up, no hassle, open for business
Business Holiday Cover Solution is available for short and long term periods. Your business phone line will be diverted to our Call Center where our agents will…
- Answer in your business name
- Follow your processes and procedures
- Capture caller’s information and message
- Answer Frequently Asked Questions
- Escalate the call if required
- Contact you by phone, e-mail and text message with the caller information and enquiry
…and all this information can be viewed by you in real time through our secure call logging web portal.
Why Arema Connect this Christmas?
Our call center provides many clients with Business Holiday Cover services throughout the Christmas Holiday season including Christmas Day and Bank holidays. Our Call Center has:
- 16 years’ experience in providing customer focused Business Holiday Cover for a wide range of business sectors
- IT resources to send e-mails and text messages to your team with callers’ information
- Online access to real time call logging software
- Experienced Agents knowledgeable on our clients’ service level expectations.
- Low staff attrition levels with our management team working right through the holiday period
- Great staff harmony