Booking Line Call Center

Do you need a booking line this Christmas?

24 / 7 Booking Line Support

Get ready for this holiday season and the influx of bookings that come with it by outsourcing to Arema Connect. We have 16 years’ experience handling booking lines. We have experience in dealing with large volumes of interactions at various times of the year including the Christmas period.
  • The service can be tailored to your needs
  • All calls received during the Christmas period will be answered in your company name
  • We will follow the procedure as outlined by you
  • We handle the call as per your instructions
  • We integrate with your chosen booking system

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Booking Line Call Center Support Benefits

Outsourcing your Booking Line to a reliable call center will boost your business productivity and improve the information provided to clients during all the sales processes including initial enquiries and post sales questions. The ordering process can be optimized during sales calls by using call center channels such as live chat and email to go along with telephone answering services.

  • Be open Office hours, Afterhours and 24/7
  • Boost sales by creating satisfied customers
  • Create repeat business and a loyal custom base
  • Outsourcing is cost effective – only pay for what you get
  • Service integrated with your own software
  • Multi-channel support including telephone, live chat and email
  • Personalized sales lines adapted to your needs
Booking Line Call Center Christmas Agent

Booking line Call Center open 24/7

Set Up a Booking Line Fast and Easy

We pride ourselves in having a quick set up process. Create a professional and reliable booking line this Christmas for your events by utilizing our adaptable call center agents. You will be handed a dedicated team with years of experience in the event sector who will support your in-house team. Your business will then be able to handle higher volumes of calls and reach a lot more people post sale also regarding queries, refunds etc. Arema Connect will:

  • answer in your business’ name
  • boost sales
  • provide timely solutions
  • capture the relevant information on your system (or alternatively in ours)
  • escalate/transfer complex enquiries adhering to your process and policies
  • call back customers if necessary
  • provide live chat email and telephone services

Why Arema Connect this Christmas?

We have an in-depth knowledge in providing booking lines; our agents handle calls regarding venue changes, time changes, payments, group bookings and much more. Last year we handled a major campaign for an ice skating events company. When you outsource to our call center you get a tailor made booking line that will fit your needs and procedures.

  • 16 years’ experience in customer support
  • An ISO 9000 accredited call center
  • A company with a low attrition rate allowing for great experience in the office
  • A dedicated point of contact between both companies
  • Multi-channel customer support Live Chat, E-mail, Telephone Answering, Outbound Telephone Services and more
  • The facilities to integrate our software systems with yours
  • A secure software system compliant with data regulations
  • All calls recorded for monitoring purposes
  • Experienced Agents knowledgeable on our clients’ service level expectations
  • Great staff harmony
Booking Line call Center Agent

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