Call Center Christmas Support

Call center services Christmas

Inbound Call Center Overflow Management

Are you expecting to be snowed under with calls over Christmas?

We have the solution!
Arema Connect have 16 years’ experience in inbound call overflow management for our clients.

  • Support your in-house team with an outsourced overflow call management solution
  • We can integrate with your system software for seamless 24 / 7 Support
  • Manage fluctuation in call volume
  • Reduce your call center waiting time and increase sales with additional resources this Christmas

View details »

Call center services Christmas

Business Holiday Cover Call Center Solution

Closing for Christmas?

Does your business need short term support when your core staff are on holidays?

We at Arema Connect are extremely adaptable as we are open 24 / 7  365 days a year.

  • Escalation procedure for Urgent calls
  • All volumes catered for large & small
  • We will adhere to your policies and procedures

View details »

Call center services Christmas

Customer Support Call Center

Specialised bespoke service. Supporting your Christmas Sales Campaign by helping your customers during the purchase process including initial enquiries and post sales questions.

  • Integration with your in-house system
  • Service available 24/7
  • Multichannel options including: phone, e-mail, live chat and text messages
  • Deal with fluctuating call volumes

View details »


Booking Line Call Center

Do you provide Christmas Holiday Activities? Ice Skating? Santa’s Grotto? Our Booking Line Call Center will support your customers!

  • Phone numbers available
  • Integration with your booking system
  • Service available 24/7
  • Multichannel options including: phone, e-mail, live chat and text messaging.
  • Deal with fluctuating call volumes

View details »

Property Management Customer Support

16 years experience in delivering a ‘Bespoke Solution’ for Property Management companies.

  • We handle the call as per your instructions (urgent & non-urgent calls)
  • Our agents will take the necessary steps required when a plumber, locksmith etc is needed, day or night
  • Our frontline team will liaise with the resident and keep them up to date on what action was taken
  • Every aspect of the journey is e-mailed to head office with follow up recommendations

View details »

Retail Customer Support

Be ready for the Christmas Holiday Rush

Does your business need sales support during the Christmas Holiday’s?

  • We at Arema Connect are extremely adaptable as we are open 24 / 7
  • We place the orders in your system
  • We support your in-house team

View details »


Customer Focus Christmas spirit all year

Customer service is at the core of every decision we make, be it strategic planning for this holiday season or staff incentive schemes. The main focus is the customer on the phone, the potential buyer on live chat or the question that needs to be answered via e-mail.

Call center services Christmas

Call center services Christmas

Multichannel Contact Center Phone, E-mail, Live Chat, Social Media and Apps customer support

It is satisfying to deliver multi-channel customer care with a personal touch during a season that is so warm and family orientated. It’s a season that can be stressful for businesses, there is so much preparation that goes into Christmas time whether you are a retailer or service provider, trying to get in the right amount of stock or worrying about what weather is forecasted for example. We aim to relieve you of some of your customer service worries so you can be focused this winter.


Experienced Team 16 years and counting

This holiday season is our 16th as a company and we have proven ourselves as adaptable and reliable time after time as a business solution provider.Our hard work through the years has been rewarded with multiple awards including the “Excellence Through People Accreditation” award. This September we also renewed our ISO 9000:2008 certification.
There is a saying  “you have two ears and one mouth”. We are great listeners here at Arema Connect and we do things right the first time. Trust us this holiday season. Merry Christmas.

Call center services Christmas

Call center services Christmas

24 / 7  Supporting the Christmas Spirit Day And Night

From eBusiness to property management, we have been trusted over a wide range of sectors during holiday seasons for multiple services including holiday cover, 24/7 care, overflow cover, email handling, live chat and many more. Many have chosen us to completely take over their customer service needs post-Christmas and all year round. We are open 24/7 365 days of the year.