Retail has never been so competitive with a need to blend the online and offline retail experiences. Arema Connect provides a range of services for retail that help you drive sales and increase customer satisfaction. We will design a tailor made solution for your company.
Retail Contact Centre Solutions
Offline Call Centre Solutions
Mobile Response Management
SMS text is a great way to interact with your customers. 97% of text messages are read within 5 seconds and 32% of consumers responds to SMS messages. Find out how we can help you run promotions and responds to customer requests via SMS on our Mobile Response Management page.
Ordering and Booking Tickets online
We provide a full online ticket ordering and booking service. We work with some of the largest online ticket booking agents either on a 24/7 basis or as an overflow call service. Find out more at our Ordering and Booking Tickets page.
Multi-channel customer response
We can integrate your customer contact management across the phone, web, email, SMS and social media. Check out our multi-channel response page to learn more.
Out of Hours / Overflow
We can provide call coverage out of normal office hours, at weekends and when there are unexpected peaks in call traffic to your offices. Read our Out of Hours/Overflow page to learn more.
Online Contact Centre Solutions
Online chat is a great way to increase sales and improve customer service. Customers are often more comfortable ordering a product or service after they have had a chance to talk it over with a customer service representative. Check out our Live Chat Service page to find out more.
We handle over 150,000 emails per year for our customers, monitoring and responding in real-time. Check out our Email Handling Service page to find out how it works.
Social Media Customer Support
You can use social media to provide great customer service at low cost. Find out more on our Social Media Customer Support page.
Retail Market Research Solutions
Customer Satisfaction Surveys
The best way to find out whether your customers are satisfied is to ask them. Arema Connect speak to your customers to get real feedback. Customer satisfaction surveys play a big role in creating customer loyalty and repeat business is the backbone of sales. Online, Telephone and Postal Customer Satisfaction Surveys.
Online and telephone Mystery Shopping
Identify training requirements and opportunities to improve your customer care policies & procedures. Mystery Shopping will help your business to:
- Evaluate Staff Performance
- Highlights customer service issues
- Improve and reward your Customer Service team
Benefits of Arema Connect Retail Services
- Improved Customer Service – you can ensure someone is available to take calls 24/7. Customers get better access and faster response times. All important messages, emails and texts are forwarded to you immediately.
- Increased sales – through our support for website live chat and mobile marketing we can help you drive sales online and offline.
- Reduced Costs – we can implement an efficient contact management service where you only pay for the service you use. You don’t have fixed costs or the need to hire and manage additional staff.