Public Sector

Public Sector Call Centre

The public sector is under constant pressure to reduce costs. At the same time it is essential to deliver excellent service to the public. Arema Connect helps local authorities, health trusts and other public sector organizations to respond to the public via phone, mobile, email and social media to customer enquiries. We can help with a range of contact management services from out-of-hours coverage to emergency response.

 

Public Sector Call Centre Solutions

Arema Connect Contact Centre Services are available 24/7. We can tailor a service that is specifically for your organisation: Office Hours, After Hours, Overflow, Holiday Cover, Lunch Cover or a 24/7 customer support service. Our services include telephone answering, e-mail handling, live chat, social media customer care, outbound exercises, market research and much more.

Click here: Case Study: County Council After hours Telephone Answering Service

 

Arema Connect Contact Center and Call Center Services: Telephone Answering Service, E-mail Handling, Live Chat, Text services and Social Media

 

Tenders

Our tenders responses are comprehensive detailing organizational structure, service proposal, IT structure, overview of our training and team; and overall quality management systems in place.

Please contact us for more information.


Benefits of Arema Connect Public Sector Services

Contact centre market research agency ISO and Excellence trough people

  • Registered with the majority of Tender portals in Ireland and United Kingdom including: eTenders, Achilles Supply Line and Contract Finder.

  • Proven track within the Public Sector in delivering on the agreed service levels

    Case Studies and References available.

 

  • Manage Fluctuating Demand

    Short term, Once off and Long term contracts

  • ISO Certified Call Centre team

    Arema is ISO Certified and comply with Data Protection regulations for the call centre sector.