Property Management

Arema Connect have created services that are specific to the Property Management Sector

  • Service 1 Complete Turnkey Solution
  • Service 2 Receptionist Service With Call Escalation to your Property Management Team.

Arema Connect are a trusted partner for some of the largest Property Management companies in Ireland and United Kingdom. We have over 17 years experience in partnering with our clients within this sector.
Our services are tailored to your needs, you can avail of either a complete turnkey solution or a call handling service with escalation to your on-call team.

Property Management After Hours Customer Support

How Arema Connect’s Property Management Service Works?

  • All calls received will be answered in your company name
  • We handle the call as per your instructions (urgent & non-urgent calls)
  • Our agents will take the necessary steps required when a contractor such as a plumber or locksmith is needed, day or night
  • Our frontline team will liaise with the resident and keep them up to date on what action was taken
  • Every aspect of the journey is e-mailed to head office with follow up recommendations
  • All calls are recorded for quality & transparency purposes
  • Emergency calls escalated to your designated contractor (electrician, gates, alarm contractor)
  • Your Property Management Team has real time access to your calls through our secure online portal

Information Required So That We Can Provide A Turnkey SolutionProperty Management Call Centre Customer Support Case Studies

  • List of complexes & addresses
  • Apartment owner details
  • Tenant contact details
  • Contractors for each complex (alarms, lifts and refuse among others)
  • Property manager for each complex
  • Emergency procedures
  • Access to your customer database

Benefits of Arema Connect Property Management Support Services

  • Industry Knowledge: 16 years working with some of the largest PM companies in Ireland
  • Accountability: All our calls are recorded both inbound & outbound
  • Infrastructure:IT resources to send e-mails and text messages to your team with callers’ information to your engineers and on-call team
  • Low staff attrition levels: With our management team working right through the holiday period
  • Realtime Access: Online access to our call logging software
  • Professional Staff:Experienced Agents knowledgeable on our clients’ service level expectations
  • Reporting:Complete transparency with call volume activity reports as standard. Call logs can be sent by e-mail on daily basis
  • ISO Certified Call Centre: Arema is ISO Certified and comply with Data Protection regulations for the call centre sector.

Industry Knowledge

Accountability

Infrastructure

Low staff attrition levels

Real time Access

Professional Staff

Reporting

ISO Certified Call Centre