We support the legal, accounting and other professional practices with contact management support, ranging from receptionist call handling through to 24/7 email and telephone response management.
Arema Connect understands that every business is unique, so we’ll work together to create the best solution for your business.
Business Solutions for the Professional Sector
Call Centre Services for the Professional Sector
Receptionist call centre support
Outsourcing the receptionist duties full time over a shared agent support model is cost effective. Arema Connect can support your clients by phone, email and live chat support.
Our team will perform the duties of your receptionist, take messages and transfer / escalate calls as per your instructions. Your business can avail of a dedicated agent support service or a shared agent service model. You can choose from a range of options including: administrative activities, payroll management, diary management, sales support calls as your business requires. Services are available on a 24/7 basis
Overflow Telephone Answering Service
All businesses experience seasonality and Arema Connect can provide you with support during these peaks in demand. If your in-house team are on calls, you can divert the overflow to Arema Connect and our team will handle the calls as per your instructions. Our frontline team can log the calls and contact you immediately by e-mail or text. We can also log the calls directly to your CRM system and become an integral part of your Customer Relationship Management Team.
After-hours Customer Care Support
Steal a march on your competitors by providing your customers with a 24/7 Customer Support / Helpline. Our team are experienced in processing payments, scheduling appointments and handling general queries. We can support your online presence by phone, e-mail and/or live chat.
Business Support Services for the Professional Sector
Holiday and Emergency Cover
Short term customer support is available for holidays and unforseen emergencies. Our team will manage all your customer enquiries when your receptionist or in-house call centre agents are not available: holiday leave, sick leave, maternity leave…
Arema Connect can provide you with a tailored solution. A comprehensive package whereby we format the data in one uniform file, validate addresses, e-mails & phone numbers. Arema Connect also provide outbound verification calls and update the key decision maker details in each organisation.
Benefits of Arema Connect Professional Services
- 24/7 Service -Improved Customer Support Service Arema Connect will ensure that all calls are answered in your company name on a 24/7 basis. All urgent messages will be emailed, texted & escalated to you by voice immediately with a complete audit trail.
- Budgeting –You only pay for the service you use: receptionist service, overflow, after-hours, 24/7. You can choose between a monthly set price or a variable model where you don’t have fixed costs.
- Manage Fluctuating Demand Arema Connect can compliment your in-house team and enhance the customer interaction experience.
- Instant Escalation and Accessibility All enquiries will be logged in our call logging software system or in your CRM on-line portal. See our client’s login portal here.
- ISO Certified Call Centre team Arema Connect has 16 years experience in the outsourcing arena. Award winning contact centre with ISO certification