Healthcare Industry

Arema Connect have created services that are specific to the Healthcare and Pharmaceutical industry

We have a proven track record in delivering a quality based solution to the Healthcare sector for the last 17 years.

Arema connect have a diverse range of services available to support the Healthcare industry over a Multi Channel Customer Support Platforms. We offer a 24/7 support service over a shared or dedicated agent resource basis. Our Multi Channel service includes telephone, live chat, e-mail, text messaging and social media management.

We provide a tailor made solution for each individual company.

Pharmaceutical Call Centre Solutions

  • Pharmacovigilance contact centre support:

    Arema Connect has over 10 years experience providing pharmacovigilance support to the pharmaceutical sector. Our call centre is open 24 /7, ISO Certified and all our calls are recorded for transparency and training purposes. Adverse Event reporting would be the main service we offer the Pharmaceutical industry and we offer a complete package bespoke to each company.

Health Care Call Centre Arema Connect Services

  • Customer Support / Information Line:

    Arema Connect will answer all calls in your company name and following the procedures as outlined by our clients. We offer customer support / information lines to pharmaceutical companies from a multichannel and omnichannel approach. Our services include: telephone answering service and e-mail handling. Customer Support / Information Line has multiple benefits for the pharmaceutical sector including: reduced cost, 24/7 support, full audit trail and quality customer service support. Calls recorded as standard by our ISO certified team.

Health Practitioners Call Centre Solutions

Case Studies Healthcare Support 24 by 7 Call Centre

  • Health Receptionist Services:

    Arema Connect has over 17 year experience in delivering telephone answering services to Health Practitioners. Small and Medium sized practices benefit from having a fully trained team to answer enquiries on a 24 by 7 basis (office hours and afterhours cover is also available). Health Practitioners outsource to us in order to concentrate on their patients and benefit from a shared agent cost model.

  • Database Management:

    An updated customer database is a useful marketing tool to generate new business from existing customers. Arema Connect have a dedicated team working on customer databases updating them. A range of options are available such to confirm name, addresses, phone numbers, e-mail addresses as each database is unique so is our service offering.

  • Appointment and Diary Management:

    A key account manager is allocated to your Health practice and ensures that all appointments are confirmed and scheduled. Using your diary management software system our team will: schedule appointments and confirm them on a daily basis. Information related to patients will be collected in adherence to Data Protection policies.

  • Appointment Reminder (text messages) and Follow up (outbound):

    Increase Conversion Rates: Increase the number of people who turn up for their appointments by sending them a text as a reminder. Text Appointment Reminders are a cost effective method of engaging with your customers and increasing sales at the same time.
    Post Appointment Market Research: Our team can conduct a follow up customer satisfaction survey with the aim of gathering feedback on the service and scheduling new appointments.

  • Mystery Shopping and Competitor Analysis:

    Learn more about your team and what other health practitioners are doing. Analyse your competitors and their approach to market.

Benefits of Arema Connect Healthcare Services

  • Improved Patient Service

    You can ensure someone is available to take calls 24/7. Patients get better access and faster response times. All important messages, emails and texts are forwarded to you immediately.

  • Reduced Costs

    We can implement an efficient contact management service where you only pay for the service you use. You don’t have fixed costs or the need to hire and manage additional staff.

  • Manage Fluctuating Demand

    Call volume varies with time of year and in response to particular events. Arema Connect helps you cope with these peaks and troughs without having to incur extra staff costs.

  • Instant Escalation

    We follow a predefined protocol to ensure all emergency calls are correctly identified and escalated to a suitably qualified doctor or nurse.

  • ISO Certified Healthcare Call Centre team

    Arema is ISO Certified and comply with Data Protection regulations for the call centre sector.

Health Care Call Centre Arema Connect