Get in touch: +353214244944 | info@aremaconnect.com

Welcome to our Call Centre blog!

Here, you can expand your knowledge and expertise in the call center and customer service industry. Our blogs are informative and full of examples. You will learn the latest trends in the contact centre world, how to improve customer satisfaction & sales, and what is our team up to. Have fun!

Common problems faced by Online Shoe Shoppers

In order to gain a greater insight into the most common problems faced by Online Shoe Shoppers, we conducted a survey here at Arema Connect. 52% of our respondents purchase their shoes both in store and online. Therefore, it can be said that the increase in popularity...

read more

4 Channels Every Online Shoe Retailer should be using…

Many Shoe Retailers spend a great deal of time and money investing in their brick and mortar presence. However, there is little attention given to their online store. It could be said that this is a big mistake, as Online Shoe sales in the US are set to grow at a rate...

read more

“As we spend one third of our day at work it would make sense that we would want to encourage and recognize workplaces that support the positive well-being of their staff. Through PSYCHED we want to stimulate conversations leading to a better understanding of mental health. While celebrating the commitment, good practice and innovation in workplaces across Cork”-Lord Mayor Tony Fitzpatrick

Read more

PSYCHED –  Positive Support You Can Have Every Day Award

Last night Our Managing Director Pat Keogh and Marketing Coordinator Silvia Planella received a Certificate of Recognition to acknowledge the activities to date in promoting well-being in the workplace. The certificate was presented by The Lord Mayor of Cork Tony...

read more

Staff Excellence Awards 2017-2018

Celebration Night Last weekend we held our annual staff excellence awards night! The event was to celebrate and appreciate our employees' professional achievements for the 2017 - 2018 period. The importance of a recognition focused environment shows our appreciation...

read more

“This company is by far one of the most employee orientated places I have ever had the pleasure to work. It`s the most efficient office I’ve seen with some of the most pleasant colleagues. The management is a delight and always on hand to help with a wide variety of campaigns and contracts.” Ross Mc Auliffe – Customer Service Agent

Read more

Addressing Contact Centre stereotypes one at the time

The Inspiration.... As today is `International Women's Day', it brings about the whole thought of women surpassing their stereotypical roles in both society and the workplace. In turn, this sparked the idea of stereotypes within the workplace. One stereotype...

read more

Case Study – Automotive Industry

Client: This client are responsible for more 1.5 million vehicles worldwide. They operate in 32 countries and have become the World's leading fleet management service. In Ireland they currently employ 80 people and are responsible for 16,000 vehicles nationwide. The...

read more

Case Study – Tourist Industry – Outsourcing BPO

Client Our client, the agency responsible for the promotion and development of tourism services for the Island of Ireland. The authority has two brands with various marketing activities at home and abroad. They have engaged Arema Connect in Outsourcing of their key...

read more