Operations Manager / HR Manager
Sean joined Arema Connect’s parent company Key Answering Systems Group in June 2010 as Operations Manager. Sean was responsible for obtaining ISO 9001 Certification for the company and ensures that all key business processes remain compliant with the standard. He is also responsible for our HR functions, from hiring new staff to carrying out agent performance reviews.
Prior to joining Arema Sean worked with a leading contact management provider as Sales Team Leader and prior to that he was Recruitment Liaison Officer with Amazon. Prior to Amazon he managed Waterford Crystal’s Mail Order Call Centre for 13 years dealing with inbound Customer Service and Sales. Sean was also involved in the creation of an industry-wide “Skillnets” training program for Call Centre Agents.