Sarah Foley

Sarah Foley Training Manager

Sarah Foley

Training Manager

Sarah joined Call Management in 2009 as Contact/Call Centre agent and was promoted in February 2010 to her current role as Staff Trainer. Since 2005, Sarah has worked as a Customer Care Representative in different organisations and has over 10 years experience working in a multi-channel environment.

Sarah’s responsibilities includes:

o dealing with queries from call centre agents
o providing guidance and assistance as required
o ensuring that the highest levels of services are maintained
o providing senior management with regular progress updates
o Staff training on procedure updates for Key Accounts
o Ensuring compliance with relevant contract policies and procedures
o Auditing call logs for quality purposes
o Liaising with Customers on contract KPI’s, quality control, queries and requests for information
o Implementing and recording change control procedures

Providing all training requirements for Call Management to include:

o developing training courses
o developing and preparing training manuals
o implementing training courses and refresher courses
o ongoing review of training requirements

Managing Director

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Financial Director

Financial Director- Nuala MeaneyNuala Keogh »

Call Centre with 14 Years Experience

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