GDPR Crios Group Workshop

Evan Daly/ January 31, 2018

The Crios Group held a General Data Protection Regulation Workshop was held last Wednesday 30th January in Enterprise Ireland Regional Office. Arema Connect representatives attended the Conference organised in conjunction with Crios Group members. Events attendees included Nuala Keogh (Financial Director), Silvia Planella (Marketing Director), Blessing Kumi and Melanie O’Driscoll (CIT interns). In this blog, we describe the event and summarise

Read More

How a Call Centre can help you in your GDPR efforts?

Silvia Planella/ December 19, 2017

May 2018 is fast approaching and a number of existing clients and potential clients are contacting us to ask for our support in implementing their GDPR efforts. The interest in GDPR is quickly increasing as we near this deadline. Google trends showcase a higher number of search-related enquiries in the last quarter of 2017. We believe this trend will just

Read More

Building you Brand, How Outsourcing Can Better Represent You

Evan Daly/ March 20, 2018

 Why Outsource? Building you Brand, How Outsourcing Can Better Represent You. A Suite of marketing activities fulfilled through a customer contact center can best represent you and your brand. At some point or other, companies must rely on the services of an outsourcing firm. Maintaining business efficiency can be challenging to your core operation. A BPO Solution allows you to

Read More

Case Study: Pharmaceutical Database Management (cleaning and updating contact information)

Silvia Planella/ November 29, 2017

Background: Clients description Our client is an American biopharmaceutical company that discovers, develops and commercializes therapeutics. For many years since the company was founded, the company concentrated primarily on antiviral drugs used in the treatment of HIV, hepatitis B, hepatitis C, and influenza. They seek to develop products that represent advancements by offering enhanced modes of delivery, more convenient treatment

Read More

Who is who in a quality-focus contact centre?

Silvia Planella/ September 25, 2017

Independently if you have an in-house call centre or you are outsourcing your customer service function, quality is a key factor to consider. There are different ways to ensure quality. Solutions range from training to monitoring KPS and relevant metrics. Applying all of them will improve the quality of the service and overall customer satisfaction. At Arema Connect, we believe

Read More

Attending the Zero Day Conference in Dublin

Silvia Planella/ March 9, 2017

General Data Protection Regulations (GDPR) the deadline is approaching, 25th May 2018. Pat Keogh, Arema Connect CEO, attended on the 7th of March 2017 the Zero Day Conference (www.zerodaycon.com). This event, hosted by Smarttech, was held at the National Convention Centre in Dublin (Ireland) and brought together keynote speakers including national and international representatives from IBM, the FBI, Abtran, Fexco,

Read More