Excellence Through People Accreditation

Silvia Planella/ May 3, 2013

Key Answering System Ltd (t/a Arema Connect / Call Management) have been awarded the Excellence Through People Certification 1000:2012 from the NSAI Arema Connect were thrilled to be awarded the “Excellence Through People” Accreditation (ETP).   The Excellence Through People Accreditation is Ireland’s National Standard for Human Resource Development. It provides a structured framework for employers wishing to improve the

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Our People

Silvia Planella/ August 20, 2012

Pat Keogh, Managing Director Interesting facts Pat established Arema Connect’s parent company Key Answering Systems Group in 2001 He has grown the group into a multi-million pound business with strong operations in both the UK and Ireland Pat worked with Imagine Telecoms, Diageo, Showerings and James Adams Vintners. Pat holds honours Bachelor’s Degree in Commerce from University College Cork (1992),

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Building you Brand, How Outsourcing Can Better Represent You

Evan Daly/ March 20, 2018

 Why Outsource? Building you Brand, How Outsourcing Can Better Represent You. A Suite of marketing activities fulfilled through a customer contact center can best represent you and your brand. At some point or other, companies must rely on the services of an outsourcing firm. Maintaining business efficiency can be challenging to your core operation. A BPO Solution allows you to

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Arema Connect Agents

Silvia Planella/ April 3, 2015

Arema Connect’s biggest asset is our employees. We appreciate support and value contributions from our team. The performance of our team set us apart from our competitors and adds value for our clients. Arema Connect Team were thrilled to be awarded the Excellence Through People Accreditation (ETP) in March 2013. The Excellence Through People Accreditation is Ireland’s National Standard for Human

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Thank you for contacting us

Silvia Planella/ November 8, 2014

Thank you for contacting us. We will get back to you in less than 24 hours.   You will be contacted by our Managing Director personally to discuss your needs and expectations. Arema Connect not only want to match these expectations, we want to exceed them by providing industry leading blended business solutions.   Arema Connect / Call Management 1G

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Call Center Christmas Support

Silvia Planella/ September 29, 2014

Inbound Call Center Overflow Management Are you expecting to be snowed under with calls over Christmas? We have the solution! Arema Connect have 16 years’ experience in inbound call overflow management for our clients. Support your in-house team with an outsourced overflow call management solution We can integrate with your system software for seamless 24 / 7 Support Manage fluctuation

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Contact Centre Awards Ireland: Best Growing Contact Centre

Call Management/ September 29, 2014

September is coming to an end and with it comes with some exciting news. Call Management are delighted to announce that we have applied for the “Best Small or Growing Contact or Shared Services Centre” award. It is great to be a part of the CCMA (Contact Centre Management Association in Ireland) who are an industry leader when it comes to customer

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Exporting from Ireland

Silvia Planella/ May 15, 2014

Arema Connect are working with Irish business and supporting their exporting initiatives since 2001. How can ‘Outsourcing’ help your company when exporting? Arema Connect is a 24 / 7 Outsourcing solutions providers and we can assist you on the CRM requirements of your export strategy. We can provide you with:- International & Local Phone Numbers Country specific phone number answered

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Irish Market Support: Market Research and Contact Centre

Silvia Planella/ May 15, 2014

Arema Connect is a 24 / 7 Outsourcing Solutions Provider specialising in Customer Care and Market Research services since 2001. How can we help you in Ireland? Market Research Contact Centre Learn more about the Irish Market Market Analysis and desk research to analyse your business and market environment Quality customer care support Provide a high quality customer care support

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