What is a chatbot?
A chatbot is a programme that powered by rules interacts with customers via a chat interface. It is like Live chat but interacting with a machine instead of a human.
Currently, there are two types of chatbots: normal and intelligent. Normal chatbots are limited to the predefined questions/answers inputted by the company/user. It doesn’t have the ability to learn while intelligent chatbots can increase their knowledge and use natural language processing. They work with ontologies, high-end rules of synonyms and spell checker.
This service can be created for fun but it has also potential use for businesses and contact centres. So, for fun… try our Arema Connect Chatbot and send us your feedback!
How does it work?
Type questions and see if our chatbot can answer them!
If you want to talk with a human… use our live chat or give us a call: +353 21 42 44944