Where is the Irish Contact Centre leading to?
On the 25th of May, the Irish Customer Contact Management Association (CCMA) hosted its annual conference in Naas (Co. Kildare, Dublin). The event brought together the Irish contact centre community and provided an arena to discuss contact centre metrics, new and existing customer experience strategies and the latest sector opportunities.
Speakers included Eoghan McDermott (conference chairperson), Gerard O’Neill, (Amarach Research), Renate Kohlmann (Wayfair), Les Bayne (Accenture), Len Mason (Oracle), Clare Tibbitts (Plantronics), Fergal Coburn (AIB), and Cormac Murphy (Ennovate Consulting). Events like this provide the opportunity to network and showcase our experience within the sector by providing informed advice to colleagues and outsourcers alike.
Arema Connect has been a member of the CCMA for years. We were runner up in the “Best Small or Growing Contact or Shared Services Centre” award in 2014.
At this event, Pat Keogh (Arema Connect’s Managing Director) was representing the Crios Group. The Crios Group is actively promoting and developing the Business Process Outsourcing (BPO) and Customer Experience (CX) sector in Ireland.
“Arema Connect is currently focusing on exporting to the USA with guidance and support from Enterprise Ireland. Taking part in the CCMA event showcases our commitment to providing the Best Quality service not only to our international clients but also to our Irish customers. At Arema Connect, we are well established in the Irish market with 17 years experience in delivering outsourcing solution, Pat Keogh Managing Director
The CCMA is a vital networking opportunity as it allows us to speak with clients and prospective clients in a relaxed setting. It is a vital tool for us to learn & keep uptodate on industry trends and marketplace changes from industry experts. In addition we get to network with potential referral partners and advertise our company offering.