Summer Holiday Case Study: – We provided peace of mind to CEO’s in SME businesses with our Telephone Answering Service

Silvia Planella/ April 28, 2017/ blog

The summer months can be a challenge for businesses as staff take their summer holidays. Arema Connect has a range of contact centre services that may offer the solution for your summer holiday needs.

Several years ago, a leading retail and food service wholesaler outsourced their Telephone Answering requirements during their employee’s summer leave. We initially took messages for them while their receptionist was on holidays.

Over the summer period, we answered on average 300 calls a week in relation to customer queries and complaints. In accordance with the client procedures, we escalated the urgent calls to the relevant person in the client’s customer service department. We worked tirelessly to maintain customer service levels and ensured fast resolutions for customer complaints.

The seamless integration of our telephone answering service to compliment their in-house team resulted in us being awarded the contract to manage their customer service email system soon after.

Fast forward 4 years and they are one of our key accounts. We provide them with tailored Telephone Answering Services, Email Handling Services, SMS Alerts/Product Recall Support and Social Media Monitoring Services, Retail Stores 24 by 7 emergency back up support in addition to once off specific projects.

You can download the full case study here or contact us and we will be happy to explain our services in a meeting. Contact us on +353 21 4824300 / +353 1 2477814 or send us an e-mail clientservices@aremaconnect.com