New tender awarded to our Contact Centre Public Sector Team

Silvia Planella/ May 22, 2015/ blog

“Centralised Contact Centre service will generate five new jobs in our Cork Office”

Arema Connect have won a new Irish Public Service Tender which will be commencing on the 25th of May 2015. Our contact centre scored high in the tendering process thanks to our training process, proven track and quality approach.

 

We will be providing centralised contact centre support for client’s information. This helpline will be a key communication and information channel for the general public & industry operators. It is forecasted that we will handle an additional 15,000 information calls and 5,000 emails per annum to our current volume levels.

 

Therefore, we are creating a new dedicated team to support the increase in calls and e-mail volume created by this contract.

 

Sean Hickey Operations Manager Arema Connect“We are recruiting additional agents to support our current team to ensure a high quality service from Monday to Sunday through phone calls and e-mails. If you are interested in working in our Cork office, please send us your cv to info@aremaconnect.com” – Sean Hickey, Operations Manager

 

For additional information about our Public Sector services, please visit our Public Sector Page. We will be delighted to support your requirements.

 

 

Public Sector Call Centre