Case Study: Voice Bulk Message

Silvia Planella/ May 29, 2015/ blog

Let them hear your voice…

Call Management Voice Bulk Message Case Study
One Friday a few months ago… at 6pm we received a call from one of our clients. Due unforeseen circumstances, they needed to communicate to 1200 a timetable change for a Saturday event (the event was in less than 24 hours!).

Obviously, it would be really difficult to call 1200 persons in that time-frame and it would involve staff staying back to make the calls on Friday night and coming in again on Saturday.

Hence, the best solution was send out a personalised voice message to all 1,200 customers advising them of the changes with a contact phone number in case anyone needed extra information.

The result

Major success!

Our client saved over 90% on what it would have cost to ring all 1200 in-house. The main advantage was uniformity of message, as the client had recorded the message themselves; they were able to control the reaction as all 1200 clients received the exact same message without deviation. The audit trail is invaluable for them as they knew who received the message and had proof that they tried to contact everyone with the changes.

We know it was a success because they have used the service a few times since for customer updates as an instantaneous reminder on upcoming events…

Check how you can use this service or just  Contact us today for a Quotation. Call us on +44 2895757275 or +353 12477814 or +353 214244944