Online e-commerce sites: the challenges of customer care

Silvia Planella/ March 5, 2014/ blog

What it an e-business/e-commerce site?

Electronic business, or e-business/e-commerce sites, may be defined as the application of information and communication technologies (ICT) in support of all the activities of business.

Why is it important to support customers online?

  • Support your marketing department = Improve the Return On Investment (ROI)
  • Support web-designers and programmers = Improve website usability
  • Support your sales process = Increase sales
  • Support your customers = Improve customer experience

How can you support customers online? – Channels Your Company Should Consider Using.

For more information please contact us, Call us now at +44289 57 57 275 (UK) / +35321 482 4300 or email info@aremaconnect.com to discuss your requirements with us.



In this blog we have talked about:

E-Commerce and e-business customer care Read more
Multi-channel customer care support Read more

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