Arema Connect & Call Management 2013 Year Review

Silvia Planella/ December 23, 2013/ blog

Arema Connect is based in Blackpool Cork and specialises in delivering Customer Relationship Management Solutions (CRM) to their ever expanding client base. We operate 24 hours per day all year round and all their operations are in their purpose built contact centre in Cork.

We have experienced a 26% sales growth over the last 12 months. This has been achieved through winning new contracts and expanding their service offering. We recruited an additional 12 people in 2013 and their current workforce amounts to 44 staff members.

Pat Keogh MD and his team have a constant eye on new trends & developments within the CRM (Customer Relationship Management) area. The contact centre industry is evolving with on-line channels complimenting the traditional telephone answering service.

Multi-channel support is becoming more popular with the general public. The increased use of i-phones and smartphones are changing the way people interact both with each other and with companies. Customers expect to be able to communicate with companies by phone, social media, e-mail and live chat all interchangeable depending on their mood.

The traditional customer contact channel ie. the telephone remains a crucial part of the everyday activity in Arema Connect. They have embraced technology and included on-line support channels such as Email-Handling, Live Chat, Social Media Support and Mobile Phone Media Management all delivered on a 24 by 7 basis.

2014 promises to be an exciting and challenging year for the Blackpool based workforce. They have a few exciting new opportunities in the pipeline for the 1st quarter of 2014 and would expect to exceed this year’s growth.

We are committed to quality and have retained our ISO accreditation for 2014 and this commitment to quality should encourage all prospective clients to seriously consider this Cork-based company as a vital outsourcing partner for their customer relationship management business.

Check our 2013 Year Review Video here!