Tablets and live chat: sales and customer satisfaction increase

Silvia Planella/ January 28, 2013/ blog

U.S. ownership rates for tablet computers increased in the third quarter of 2012, according to the Consumer Electronics Association (CEA), and consumer satisfaction with these products remains consistently high. CEA’s Consumer Outlook on Tablets: Q4 2012 shows that tablet ownership rates among online U.S. consumers reached 31 percent as of September 2012, more than doubling the ownership rate from October 2011 (14 percent)
Ireland. Projections at the beginning of 2012 stated that by the end of 2012, 71% of the Irish population expect to own a smartphone, while 41% expect to own a tablet.

Portable technology is allowing your business the opportunity to communicate your message to a worldwide audience all year round, 24 by 7. Tablets are more portable that laptops and their Internet connectivity are instantaneous and addictive.

How can businesses benefit from these devices?


1. 24 by 7 On-Line Access (anytime anywhere)

Research has shown that people are going on-line for work and pleasure on a 24-hour basis. With the advent of on-line sales opportunities, your website should be tablet and smartphone compatible.

Tablets are extremely portable with long battery life and their screen size makes thing easier for users. Businesses should benefit from this technology and adapt their websites. Easy navigation functionality enhances the user experience.

 2. Customer services accessible anytime and anywhere for clients and potential clients.

With the advent of social media through the Tablets allow better accessibility to customer services and users expect to be able to click on a button and get the answers they want instantly.

If a live chat function is not available on your website, they will quickly browse the internet for a similar deal and you have lost an opportunity.

Business should be online in order to answer any questions your clients may have.

I still remember last June when I was trying to find my hotel in Paris and the hotel website had a live chat option. To get directions from them online was easier than trying to check out Google maps on my tablet!

 3. New advertisement possibilities.

A survey of 1,000 tablet owners in the UK has revealed that 55 percent think advertising on tablets can do things other media can’t. The research released by the Internet Advertising Bureau (IAB), shows that almost two-thirds of respondents would prefer tablet applications to have lower upfront costs with more ads, than higher upfront costs with fewer ads.  So, business should explore their opportunities and increase their sales through this new platform.

Tablets increase profits and customer satisfaction once businesses are aware of the client needs.

Why? People connect to be entertained, find information and solve problems. Businesses offering live chat options on their websites can enhance their image and reassure people they are dealing with a professional organisation.

Contact us if you want more information on how live chat interactions can benefit your business.

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