Call centres, Contact centres, Service centres or Sales centres
Call them what you will but call on them you will!
With transformations seen in communications over recent years the once known Call centre has been rechristened within the industry as the now known Contact centre. This name change is rightly justified by the fact that present day call centres manage not only inbound and outbound calling but each and every additional point of contact available for businesses and organisations.
From a sector which was once entirely reliant on switchboard services, line operator agents and pagers we now find ourselves in a society where customer relations are being handled through a much more extensive communications network such as social media, telephone calling, emailing, online chat, visiting websites, voice drop and bulk sms-ing to name but a few.
Trouble keeping up? Understandable!
If you are thinking to outsource your customer care but are you unsure of your options, contact us for a quotation: +353 214244944