Call Centre agents: “The employee voice”

Silvia Planella/ September 17, 2012/ Uncategorized

In Call Management we believe that our employees are our best assets. They are an integral part of our quality based company philosophy. For this reason we listen carefully to their opinion and encourage feedback. This has improved both their working environment and as a result customer service levels are kept at a high level.

Call Management call centre open office photo

Research findings:

  • 96% of our employees say they enjoy working in Call Management

  • 60% of our employees see themselves working with us in 5 years time

  • 96% of Call Management team enjoy their day to day activities

  • 100% of our employees feel that they can be heard if they have a problem that needs attention

Don’t take our word for it, drop in and meet our team.

If you want to discuss a particular project that needs a dedicated agent CRM solution, why not Contact us!