Call Management: higher quality as standard

Silvia Planella/ October 14, 2011/ News

Call Management was awarded with the ISO 9001:2008 certification in October of last year.

We are delighted to say that our yearly audit by NSAI has just taken place and we passed with flying colours.

Business Solution Outsourcing with this accreditation and… we are proud to be one of the few Contact Centres and Call Centre that have an ISO accreditation for Business Outsourcing Solutions.
Call Management Call centre was awarded with the ISO 9001 in 2010

Last year Pat Keogh MD of Call Management said:

“This certificate ensures that all of our processes are of the highest standard.  Our processes which include Client  security, disaster recovery, customer confidentiality and training processes are all documented.

We have always been of the belief in our company, that quality is the most important factor when dealing with a variety of calls.

We handle over 600,000 inbound calls per year and over 500,000 e-mails over a broad range of sectors from Government bodies to SMES. We have just been shortlisted for the second year running by the CCMA for an Irish Contact Centre and Shared Services Award.

We know that the hard work we put into ensuring the quality of the service we provide is certainly paying off ”

 

Today, after a year holding this accreditation, Call Management keep working hard to assure the best quality of
service to all our clients. Our well  trained team shows their professionalism and quality every day with their performance.

Congratulations Call Management team!